Matt and Michael were the best! They made us feel like we were their only customers. We're first time boat owners and we had tons of questions. But they never got tired of our questions, and they were always there when we needed… More them. We had some issues with our new boat, which is common, and they quickly resolved them, always with a supportive attitude. Thanks Matt and Michael for making us feel special!...... and not "stupid" with all of our first-time buyer questions! You all are the best!
I have shared this story on several occasions in regards to amazing customer service. I bought a brand new Mastercraft X26 three years ago from Aqua Sport Marine. My first Saturday at the lake I had an issue with the battery switch after… More I dropped my family off at the dock as the sun was going down. I could not get it started as I pushed off from the dock at Elm Hill Marina. I was quickly drifting towards the rocks on the bank when an employee from Aqua Sport Marine saw me as she was walking towards the marina restaurant for dinner with her date. She recognized the boat and realized it was brand new and quickly jumped into the water and kept me from hitting the rocks. She pulled me to a safe dock and called the service department manager on his cell to figure out how to get me started again. I'm sure she had to go back home to change clothes before dinner. I was so impressed and use this story often. Great customer service!